Who we are
Citizens Advice Flintshire (CAF) is a forward thinking progressive independent charity / limited company. We are passionate about improving people’s quality of life, supporting people impacted by poverty and tackling the policies that affect them through gaining and sharing our clients’ experiences.
We are very proud of the impact our services had for the people of Flintshire and North Wales during 2018 - 2019, by helping 6,169 people with nearly 32,000 problems. Our advisers, both volunteers and paid staff, have helped generate £5.4 million of income for local people and dealt with over £4 million of debt.
The team that delivers this work consists of approximately 70 volunteers and 45 paid staff. We have three bureaus across the County and a number of outreach services.
It is a time of great challenge for the third sector given the continued pressures on public services and therefore the funding available for charities. We want to continue and indeed expand our services and recognise the importance of our trustee board in directing and steering us through this.
We have recently identified skills gaps on our trustee board and want to recruit new members to give us the best opportunity to achieve this.
We want the right people with not only the necessary skills but with a passion and commitment to our aims.
We are really passionate about equality and diversity and welcome applications from Welsh speakers and all members of the local community.
Our vision is that Citizens Advice Flintshire, through advice and campaigning, will help to create a fairer Flintshire where people are empowered, treated equally and have their rights respected.
- Provide thought leadership on the role of digital in Flintshire Citizen’s Advice and help build and implement this vision.
- Highlight the opportunities and the risks of digital in terms of our strategy.
- Translate the risks and opportunities of digital for other trustees, to enable the board as a whole to engage in an informed way.
- Take the lead in evaluating proposals for digital project for the board.
- Champion the use of data in board discussions, and in driving the delivery and improvement of operations.
- Contribute to the work of the Monitoring and Review Group (MARG) who oversee the business development of services.
- Draw on your networks to support our work.
- Help ensure that the executive / operations teams have the digital capabilities that they need to implement the strategy.
- A successful track record in digital or information technology.
- Experience of working at a senior management / leadership level.
- Demonstrable and practical experience of delivering transformational change to business technologies and processes, to deliver cost savings and service improvements for customers.
- Experience of current agile project management practices, open source, cloud platforms and digital services.
- Ability to work as part of a team and willingness to take collective responsibility for the governance of our charity.
- Ability to work at a strategic and visionary level whilst understanding the detail and complexities of delivery, and the influencing skills needed to bring staff and stakeholders along with plans.
- Strong communicator.
- Ability to analyse risks and opportunities, and take a balanced approach to both.
- Extensive networks and a willingness to draw on contacts as appropriate.
Skills and knowledge required for the role
The trustee board meet at least six times per year. The meetings are typically in the evening and last for around 2 hours. You will need to commit some additional hours to reading the papers prior to the meeting. We would like you to be a member of the Monitoring and Review Group (MARG) which is a subcommittee of the Trustee board who meet quarterly.
If you would like to talk to our current Governance lead, Laura Clays, please contact [email protected]
If you would like to know more about the business please contact the Chief Executive, Salli Edwards, on 07790 904718 or [email protected]