Marketing & Communications Lead


Citizens Advice Flintshire

We are looking for a Marketing & Communications Lead to develop and support the implementation of an integrated strategic marketing and communications plan, broaden awareness of the charity’s values and priorities and increase its visibility across a wider audience.

Closing date for applications

Who we are

Citizens Advice Flintshire (CAF) is a forward thinking progressive independent charity / limited company. We are passionate about improving people’s quality of life, supporting people impacted by poverty and tackling the policies that affect them through gaining and sharing our clients’ experiences.
We are very proud of the impact our services had for the people of Flintshire and North Wales during 2018 - 2019, by helping 6,169 people with nearly 32,000 problems. Our advisers, both volunteers and paid staff, have helped generate £5.4 million of income for local people and dealt with over £4 million of debt.
The team that delivers this work consists of approximately 70 volunteers and 45 paid staff. We have three bureaus across the County and a number of outreach services.
It is a time of great challenge for the third sector given the continued pressures on public services and therefore the funding available for charities. We want to continue and indeed expand our services and recognise the importance of our trustee board in directing and steering us through this.
We have recently identified skills gaps on our trustee board and want to recruit new members to give us the best opportunity to achieve this.
We want the right people with not only the necessary skills but with a passion and commitment to our aims.
We are really passionate about equality and diversity and welcome applications from Welsh speakers and all members of the local community.
Our vision is that Citizens Advice Flintshire, through advice and campaigning, will help to create a fairer Flintshire where people are empowered, treated equally and have their rights respected.

We are looking for a Marketing & Communications Lead to:

  • Develop and support the implementation of an integrated strategic marketing and communications plan to advance brand identity of the organisation.
  • Broaden awareness of the charity’s values and priorities; and increase its visibility across a wider audience.
  • Support and develop best practice in internal communications and systems.

Skills required

  • Experience of Marketing and PR/Communication expertise.
  • Experience of the strategic use of social media as effective communication mechanisms to support services and activities.
  • Willingness to actively participate in discussions concerning needs of our clients, volunteers, staff and the trustee board.
  • Experience of working at a senior management / leadership level.
  • Sound, independent judgement and ability to think creatively.
  • Ability to work as part of a team and willingness to take collective responsibility for the governance of our charity.
  • Ability to work at a strategic and visionary level whilst understanding the detail and complexities of delivery, and the influencing skills needed to bring staff and stakeholders along with plans.
  • Strong communicator.
  • Ability to analyse risks and opportunities, and take a balanced approach to both.
  • Extensive networks and a willingness to draw on contacts as appropriate.
  • Willingness to act in the best interest of the charity while adhering the Nolan principles of public life.
  • Working effectively as a team member and demonstrating a willingness to learn and develop.

Closing date – Thursday 12th December 2019.

Interview dates - week commencing 16th December 2019 at Mold.

Any other information

Time commitment

The trustee board meet at least six times per year. The meetings are typically in the evening and last for around 2 hours. You will need to commit some additional hours to reading the papers prior to the meeting.  We would like you to be a member of the Monitoring and Review Group (MARG) which is a subcommittee of the Trustee board who meet quarterly.

If you would like to talk to our current Governance lead, Laura Clays, please contact  [email protected]

If you would like to know more about the business please contact the Chief Executive, Salli Edwards, on 07790 904718 or [email protected]

Closing date for applications

Our commitment to diversity & inclusion

Trustees Unlimited believes that diverse boards strengthen society. We will strive to remove the barriers that prevent people from applying to become trustees and help our clients to recruit and support people with a wide range of skills and lived experience.

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